FCT will be guided by the provisions of the US Department of Transportation regulations and guidance provided in Appendix E of Title 49 CFR Part 37 for all reasonable modification requests:
- A passenger requesting a reasonable modification will be required to describe what he/she believes is needed to use FCT (actual term "reasonable modification" not required).
- The reasonable modification policy applies to individuals who are disabled under ADA.
- Whenever possible, the passenger should make modification requests in advance to allow FCT an opportunity to determine whether the request will be granted.
- Requests may be made by completing the Request for Reasonable Modification Form available on the county’s website or by calling (740) 681-5086.
- When reasonable modification requests cannot be practicably made and determined in advance, a FCT staff member will make a timely determination so long as such actions do not result in a direct threat or fundamental alteration of services.
- If the request occurs at the time of service, FCT and/or a staff member may decide. Such determinations are made on a non-precedent setting basis based upon the facts and circumstances unique to that request.
- Requests for modifications may be denied for one or more of the following reasons:
- The request would fundamentally alter the nature of the transportation service.
- The request would create a direct threat to the health or safety of others.
- The passenger is able to fully use FCT’s service without the modification.
- The request would cause an undue financial or administrative burden.